Support & Help

Frequently Asked Questions

We believe in clarity before commitment. Below are the most common questions our customers ask about hair care, product usage, authenticity, orders, payments, and delivery.

Hair Oil & Hair Care

Is Adivasi Hair Oil suitable for all hair types?

Yes. Our herbal oil is suitable for men and women with dry, normal, or mildly oily scalp. Usage frequency should be adjusted based on hair type.

How often should I use the hair oil?

For dry or damaged hair: 2–3 times per week. For normal hair: once a week. For oily scalp: once every 10–14 days.

How long does it take to see results?

Visible improvements like reduced dryness and better shine can appear within 2–3 weeks. Hair fall control and growth usually require 4–6 weeks of consistent use.

Can I leave the oil overnight?

Yes. Overnight application is safe and recommended for very dry or damaged hair. Use a light amount and cover your hair while sleeping.

Is this oil safe for chemically treated or colored hair?

Yes. The oil is free from harsh chemicals and can help restore moisture to chemically treated or colored hair.

Product & Authenticity

Is this the original Adivasi hair oil?

Yes. We sell only authentic, original formulations directly from our official website.

Does the oil contain any chemicals or mineral oil?

No. Our oil is prepared using traditional herbal methods and does not contain mineral oil, parabens, or synthetic fragrances.

Orders & Delivery

How long does delivery take?

Orders are usually delivered within 4–7 business days, depending on your location.

Do you deliver all over India?

Yes. We offer pan-India delivery through trusted courier partners.

How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS or email.

Payments

What payment methods are accepted?

We accept UPI, Debit/Credit Cards, Net Banking and other secure online payment options.

Is Cash on Delivery available?

COD availability depends on your location and order value.

Returns & Support

Do you offer returns or refunds?

Returns are accepted only for damaged or incorrect products. Please contact our support team within 48 hours of delivery.

How can I contact customer support?

You can reach us via our Contact page or WhatsApp support mentioned on the website.